IMPORTANT — PLEASE READ. These Terms contain a binding arbitration agreement and a class-action waiver that affect how disputes are resolved. Section 17 requires most disputes between you and us to be resolved by individual arbitration, not in court, and waives jury trials and class, collective and representative actions. If you reside in the United States, you may opt out of arbitration within 30 days (Section 17.11). If you reside outside the United States, Section 18 applies instead, and the mandatory consumer-protection rights of your home country are not affected by these Terms. Section 8 places on you the entire legal responsibility for recording, transcribing and transmitting the voices of other people in your meetings. Section 16 requires you to indemnify us for claims arising from your use of the Service.
These Terms of Service (the "Terms") are a legal agreement between you and Clozo FZE LLC. They govern your access to and use of the Interview Clozo macOS application, the website at interview.clozo.ai and all related software and services (together, the "Service"). By starting a Trial, purchasing any plan, creating an account, or downloading or using the Service, you agree to these Terms, to our Privacy Policy, our Acceptable Use Policy, our Refund & Cancellation Policy and our Disclaimer, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Service.
Last updated: 27 September 2026.
1. Acceptance and who we are
The Service is provided by Clozo FZE LLC, a free zone company established in the United Arab Emirates (business registration number 2629114574888), whose registered address is CWS-1V-226222, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates ("Clozo", "we", "us" or "our"). You can reach us at info@clozo.ai. The product and brand name is "Interview Clozo"; charges appear on your card statement as "CLOZO".
How you accept these Terms. You accept these Terms when you start a Trial or buy a plan, create an account, or download or use the Service. On our website there is no separate free sign-up: you get an account by starting a Trial (the “Start Free Trial” button takes you straight to checkout) or by buying a plan, and the account uses the email address you give at checkout (see Section 5). Before you pay or start a Trial, the payment terms — including that your plan renews and is charged automatically until you cancel — are shown as text next to the button that confirms it, followed by the words “By continuing, you agree to our Terms of Service and Refund Policy.” There is no box to tick: pressing that button is your agreement to these Terms, to our Refund & Cancellation Policy and to automatic renewal (see Section 6). We keep a record of the terms shown to you, as described in Section 6 and in our Privacy Policy. When we update these Terms, the updated version applies as described in Section 20. These Terms apply to every person who downloads, creates an account for, pays for or otherwise uses the Service ("you", "your" or "User").
2. Definitions
- "Clozo", "we", "us" and "our" mean Clozo FZE LLC.
- "Service" means the Interview Clozo macOS application, website and related services.
- "You", "your" and "User" mean the individual who downloads, creates an account for, or pays for the Service.
- "Session Content" means the audio, transcripts, screenshots, résumé/CV text, job descriptions, notes and answers processed during your use of the Service.
- "Other Participants" means any person other than you in a meeting or call in which you use the Service (for example, an interviewer).
3. The Service and your licence
Subject to your continued compliance with these Terms and payment of any applicable fees, we grant you a personal, limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to download and use the Service for your own individual, lawful use. The Interview Clozo macOS application is licensed to you, not sold. There is no public download: the application can be downloaded only through a private link issued to your account while it has a Trial or a plan (see Section 6 and our Shipping & Delivery Policy). The Service assists you during meetings and interviews where such assistance is lawful and permitted; it does not guarantee any result (see Sections 7, 8 and 13).
You may not, and may not permit anyone else to: (a) copy, modify, translate or create derivative works of the Service; (b) reverse engineer, decompile or disassemble the Service, or attempt to derive its source code, algorithms or underlying structure, except to the extent this restriction is prohibited by applicable law; (c) rent, lease, lend, sell, resell, sublicense, distribute or otherwise make the Service available to any third party; (d) share, transfer or provide access to your account, licence or credentials to anyone else, or use the Service on behalf of another person as a paid or unpaid "interview support" or proxy service; (e) circumvent, disable or interfere with any licensing, usage-metering, security or access-control feature of the Service; (f) use any automated means to access the Service or to scrape, harvest or extract data from it; or (g) remove, obscure or alter any proprietary notice. All rights not expressly granted to you are reserved by us. We may update, change or discontinue the Service, or any feature of it, at any time, subject to Sections 6 and 20.
4. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By using the Service you represent and warrant that you meet these requirements, that the information you provide is accurate, and that your use of the Service does not violate any law or any agreement to which you are bound. The Service is not directed to, and may not be used by, anyone under 18.
5. Your account and security
To use most features you need an account. Accounts created on our website use the email address given at checkout (see Section 1), and you can set a password for yours; older accounts may also have a username. You are responsible for keeping your credentials confidential and for all activity that occurs under your account, whether or not authorised by you. You agree to notify us promptly at info@clozo.ai of any unauthorised use. To operate the Service and to prevent abuse, we collect and use certain technical information described in our Privacy Policy, including a device fingerprint (a hash of your Mac's hardware identifier), your macOS login name, Mac model, operating-system version and IP address. We may limit the number of accounts created from one IP address and the number of devices linked to one account, and we may suspend or terminate accounts that we reasonably believe breach these Terms, are shared, or are used to circumvent our limits. You may not create an account using false information or on behalf of anyone other than yourself. If you start a Trial or buy a plan on our website without being signed in and no account uses the email address you give at checkout, we create an account for you with that address, sign you in on the payment-confirmation page (in the browser you paid in) and email you a link to sign in (it works once, for 48 hours). If an account already uses that email address, the purchase is never added to it automatically: sign in to that account and add the purchase with the activation code we give you on the confirmation page and by email. Newer versions of the app always send us usage analytics that never include the content of your interviews (what is said, your answers, your résumé or audio); what they contain is set out in our Privacy Policy, and they cannot be switched off in the app.
6. Plans, billing, automatic renewal and cancellation
Current plans and prices are shown on our Pricing page. All prices are stated in US dollars. The Service's AI features — including interviews, the guided rehearsal tutorial and résumé clean-up — need a Trial or a plan: an account that has neither cannot use them, and a cancelled plan keeps them until the end of the period you have paid for. Our plans are:
- Trial — a free trial of the Monthly or Yearly plan you pick, started with a card or another payment method taken through Stripe, such as Link (a Trial cannot be started with PayPal). It includes up to 3 interviews of up to 50 minutes each within 14 days, whichever runs out first; at 50 minutes, a trial interview's transcription and suggestions stop automatically. Each interview you start during the Trial counts as one of the 3, however long it lasts; the app's built-in tutorial does not count. When the Trial ends, the plan you picked starts and is charged automatically, as described below, unless you have cancelled.
- Monthly — US$199.00 per month, charged automatically at the start of each monthly period until you cancel. Includes up to 4,000 answer generations per calendar month.
- Yearly — US$999.00 per year, charged automatically at the start of each yearly period until you cancel. Includes up to 4,500 answer generations per calendar month.
If you bought access as a one-time licence with no end date, that access continues without an end date and is never charged again, on the refund and wind-down terms in force when you bought it.
One Trial per account. Each account, and each email address, can have one Trial. An account that has already had a Trial cannot start another. If you start a Trial on our website without being signed in, using an email address that has already had one, that Trial ends straight away and the plan you picked starts and is charged at once — the checkout page says so before you confirm. If you bought a plan directly, never had a Trial, and that plan has ended, you can start one Trial.
How a Trial becomes a paid plan. Nothing is charged when you start a Trial. The plan you picked starts, and its first payment is taken automatically from the payment method you added, at the earliest of these moments: (a) on the date shown to you at checkout and in our emails — 14 days after the Trial starts; (b) when you start a 4th interview after using your 3 trial interviews; or (c) when you press “Start plan now” on your account page or, in newer versions of the app, in Billing, which shows the amount and payment method first. At (b), in app versions up to 19.0.0, the plan starts and is charged at the moment you start that interview, without a separate confirmation screen, and the interview starts only once that payment has gone through; if it does not go through (for example, because your bank declines it or asks you to approve it), the Trial has ended and the payment stays due: no interview starts until it has been paid, which you can do on your account page, and meanwhile it is retried automatically as described under “If a payment fails” below. Newer versions of the app first show a screen with your payment method, the amount and the plan, and charge only when you press “Pay … and start interview”: closing that screen charges nothing and the interview does not start, and if your bank needs you to approve the payment, or declines it, the interview starts only once the payment has gone through. If you have cancelled the Trial, a 4th interview does not start and nothing is charged, in every version of the app. From then on your plan renews automatically, as described below. We email you when the Trial starts, 7 days and 3 days before the date at (a), and once you have used your 3 trial interviews; newer versions of the app can also show trial reminders, which you can turn off in the app's Settings (the emails are sent either way). The only way to stop the Trial becoming a paid plan is to cancel it before then, as described below; if you do, you pay nothing, the Trial ends on its date, and you can use any trial interviews you have left until then.
Payment, payment methods and statements. Payments are processed by our payment providers, Stripe and PayPal. We are the seller of record. Through Stripe you can pay by card, with Link (Stripe's service for saved payment details) or, where your device and our checkout offer it, Apple Pay or Google Pay. PayPal is available for buying a plan straight away; a Trial cannot be started with PayPal. If you choose to save your payment details at checkout, Stripe keeps them so that a later purchase or renewal needs no retyping; we never receive your full card number. You can change the payment method for a plan paid through Stripe at any time from your account page (“Update payment method”); for a plan paid through PayPal, you change it in your PayPal account. Because we are a company established in the United Arab Emirates, your bank or card issuer may apply a currency-conversion or foreign-transaction fee, which is charged by your bank and is not set or received by us. Your card or bank statement will show the descriptor “CLOZO”.
Automatic renewal. Every plan, including a plan that starts after a Trial, renews automatically at the end of each period and is charged to your payment method until you cancel: Monthly at US$199.00 per month and Yearly at US$999.00 per year, at the price shown to you when your plan started. There is no setting that switches automatic renewal off and no option to pause a plan: the only way to stop future charges is to cancel, as described below. Before you pay or start a Trial, the price, how often you will be charged, the date of the first charge and where to cancel are shown as text next to the button that confirms it (see Section 1). Whenever you press a button in the Service that charges you (“Pay … and start interview”, “Start plan now”, “Switch to Yearly”, “Renew”, or paying an overdue amount) or that turns automatic renewal back on (“Keep my plan” after cancelling), the amount, the payment method and the renewal terms are shown next to it first. We record the exact text shown to you, its version, the date and time, your IP address and your browser or app version, and keep that record while your subscription runs and afterwards for 3 years from when it was shown or 1 year after the subscription ends, whichever is later. We email you a receipt for every charge and, for the Yearly plan, a reminder 30 days before each renewal. If we change the price of a plan, the new price applies only to future periods; where the law that applies to you requires advance notice of a price change, we will give it before the change applies, and you may cancel before it applies.
If a payment fails. If an automatic payment — a renewal, or the payment when a Trial ends — does not go through, we email you, and our payment provider tries it again automatically over the following days; you keep access to your plan while it does. If your bank asks you to approve the payment, we email you a link to approve it on Stripe's secure payment page. If the payment still has not gone through after the last attempt, access to your plan is paused, but your subscription is not cancelled: it is kept, and the unpaid amount stays due. To restart it, pay the overdue amount on your account page or, for a plan paid through Stripe, update your payment method on your account page, after which the overdue amount is charged automatically; your access returns as soon as the payment goes through, and your plan keeps renewing automatically from then on. For a plan paid through PayPal, paying the overdue amount on your account page is the only way to restart it; changing the payment method in your PayPal account does not restart it. You can also cancel instead (see “When cancellation takes effect” below).
How to cancel. You can cancel a Trial, the Monthly plan or the Yearly plan at any time, online, whether you pay through Stripe or PayPal, from either of two places: your account page on our website (interview.clozo.ai/account.html — sign in, then press “Cancel subscription”), or Billing in the app (“Cancel subscription”; in app versions up to 19.0.0, the app's Subscription page › “Manage” takes you to your account page). If you bought without an account, using only an activation code, first add the purchase to an account (or create one), then cancel from that account's page. Cancelling is a deliberate process of four steps, because we want to understand why you are leaving: (1) you tell us why you want to cancel, by typing a reason or recording a voice note of up to 2 minutes, which we transcribe — a reason is required to continue (in newer versions of the app this step happens in the app, and the remaining steps continue on our website); (2) you sign in again on our cancellation page, with your password or a one-time code we email to you, even if you are already signed in; (3) we show everyone what we can offer before you go — help from our founder and, where available, the retention discount described below — with a “Continue to cancel” button on the same page; and (4) a final page shows your account, your plan, when the cancellation takes effect and where we will send the confirmation, with one button that cancels: “Cancel subscription now”. Every step also has a “Keep my plan” button and can be closed. Until you press “Cancel subscription now”, nothing is cancelled: pressing “Keep my plan” or leaving the process before then leaves your plan as it is. A reason you type or record is kept even if you then keep your plan or leave the process; our Privacy Policy explains for how long. We record your cancellation when you press “Cancel subscription now”, and we confirm it on screen and by email straight away. If you pay through PayPal, cancelling this way also cancels your PayPal subscription. If a charge is ever taken after you asked us to cancel, we refund it in full automatically. Cancelling needs our systems to be running: if they are temporarily unavailable, the cancellation steps are unavailable too, and you can cancel as soon as they are back.
The retention discount. At step (3) we offer 25% off one payment, except when a discount was accepted on your account in the previous 12 months, counted from the day it was accepted (a discount you were shown but did not take does not count, so it can be offered again the next time you start to cancel). If you accept it, your plan continues and keeps renewing automatically, and we confirm the discount by email. The discount reduces exactly one payment: the next automatic payment of the plan you have when you accept it — during a Trial, the payment taken automatically when the Trial ends; otherwise your next renewal, even if that renewal is collected late. If you pay through Stripe, that payment is charged at 75% of the plan's price; if you pay through PayPal, it is charged at the full price and 25% of it is refunded to your PayPal account automatically once it has gone through (PayPal does not let us change the amount of a PayPal subscription without your separate approval). The discount never reduces a payment you start yourself (“Start plan now”, or a 4th trial interview) — it then moves to the first automatic renewal after that payment — nor an amount that was already overdue when you accepted it. If you move from Monthly to Yearly before the discounted payment, the payment for the move is charged in full and the discount carries to the first renewal of your Yearly plan. Every other payment is at the full price. If your subscription ends before the discounted payment is taken, the discount lapses. You can still cancel at any time after accepting it. At the same step you can instead ask our founder for help: your plan stays as it is, and the founder replies within one business day.
When cancellation takes effect. Cancelling stops all future charges. It takes effect at the end of the period you have already paid for — or, for a Trial, at the end of the Trial, with nothing charged — and you keep access until then. If a payment is overdue when you cancel (including while it is being retried, or while access to your plan is paused), the cancellation takes effect straight away, your access ends, and the overdue amount is forgiven: we do not collect it. Cancelling does not, by itself, entitle you to a refund of the current period (see below and our Refund & Cancellation Policy). Until your access ends you can change your mind with “Keep my plan” — on the confirmation page, on your account page, in newer versions of the app, or from the confirmation email: for a plan paid through Stripe, automatic renewal is switched back on straight away; for a plan paid through PayPal, a new PayPal subscription for the same plan is set up to start when your current period ends — PayPal asks you to approve it, and nothing is charged until it starts. “Keep my plan” is offered in the same way when a PayPal subscription has been cancelled from the PayPal account.
If a charge ever looks wrong. Please email info@clozo.ai before going to your bank or card issuer — we answer within two business days, most billing problems are fixed within a day, and a refund from us usually reaches you faster than a card dispute. Your rights, including any right to dispute a charge with your card issuer, are set out in full in our Refund & Cancellation Policy and are unaffected by this paragraph.
Refunds. Interview Clozo offers a money-back guarantee: 14 days on the Monthly plan and 30 days on the Yearly plan, provided you are within our Fair Usage Policy (fewer than 200 answer generations used). If the application does not run on your Mac, you are entitled to an unconditional refund. Refunds are for the full amount, and how to claim is explained in our Refund & Cancellation Policy. A full refund of a payment, or a chargeback or payment dispute over it, ends the plan that payment was for: your access ends and the subscription is cancelled, so nothing further is charged. Nothing in this Section removes any refund, cancellation or other right you have under a consumer-protection law that applies to you and cannot lawfully be waived. Full details, including the rights preserved for consumers in the EU, EEA, UK, Australia, Canada, India and the UAE, and how purchases made before the effective date of the current policy are honoured, are set out in our Refund & Cancellation Policy. Access to paid plans is delivered electronically; see our Shipping & Delivery Policy.
7. The rules that apply to you are your responsibility
You alone are responsible for determining whether, and how, you may lawfully and permissibly use the Service in any given situation, and for complying with every rule that applies to you. This includes the terms, policies, codes of conduct and instructions of any interviewer, employer, recruiter, meeting host, educational institution, examination body, certification or licensing authority, and any assessment, testing, proctoring or coding platform (each, a "Rule-Setter"). Many Rule-Setters prohibit outside assistance, note-taking tools, recording, transcription or AI assistance during their meetings, interviews, examinations or assessments. It is your responsibility to know those rules and to obey them.
You agree that you will not use the Service where its use is prohibited, including in licensing, certification or proctored academic examinations, or in any assessment whose rules forbid outside help. Your Acceptable Use obligations are set out in full in our Acceptable Use Policy, which forms part of these Terms. We do not give legal, career, employment, academic or other professional advice, and nothing in the Service, on our website, or from our team is a statement that any particular use by you is lawful or permitted. You are solely responsible for how you use any output of the Service and for everything you say, write or submit.
Honesty is yours. The Service only shows suggestions on your screen. It never speaks for you, writes for you, submits anything or takes part in your place. Everything you say, write and submit — and the honesty, integrity and ethics of it — is yours alone. If an interviewer, employer, recruiter, Rule-Setter or anyone else ever raises a concern about, or makes a claim arising from, how the Service was used in your interview, meeting or assessment — including any question of honesty, ethics or fairness — that concern or claim is between you and that person or organisation, and you look only to these Terms for anything we owe you. Claims of that kind are addressed by Section 16 (indemnity and release).
8. Meeting audio, recording laws and Other Participants
This Section is important. Please read it before every session.
8.1 How the Service captures audio
When you start a session, the Service captures two audio streams on your Mac: (a) your microphone; and (b) your Mac's system audio output. Your Mac's system audio output includes the audio of your meeting or call, and therefore the voices of Other Participants (for example, an interviewer). Both streams are captured by default. Both streams are transmitted in real time, on every plan (free and paid alike), through a relay that we operate to a third-party speech-to-text provider (OpenAI) to be transcribed. The relay passes this data through in memory and does not store it on our servers. Parts of the resulting transcript, together with the other materials described in Section 9, are sent to third-party artificial-intelligence providers to generate suggestions, which appear only on your screen. This means the speech of Other Participants leaves your Mac and is processed by third parties. The application also writes both parties' audio to local session files on your own Mac by default, for a limited number of recent sessions; there is currently no in-app switch to turn this off. Text traces of transcripts, prompts and answers are also kept locally on your Mac. The Service displays no recording indicator of its own. These are plain facts about how the Service works.
8.2 Your decision and your legal responsibility
You alone decide whether, when, and in which conversations to run a session. Laws governing the listening to, transcription, transmission and recording of conversations differ between countries, states and provinces. Some require the consent of every participant; some require that every participant be told; and the law of an Other Participant's location may apply to your session even where the law of your own location is more permissive. You acknowledge and accept that you alone bear the risk that any such law applies to your use of the Service. You are solely responsible for determining which laws apply to each session and for complying with them, and with any rules of a Rule-Setter under Section 7.
8.3 Your representations and warranties
Each time you start a session, you represent, warrant and agree that: (a) you are a party to the conversation; (b) before capturing any audio, you have given every notice and obtained every consent required by every applicable law from every Other Participant for their speech to be captured, transcribed, transmitted and recorded to local session files as described in Section 8.1; (c) you will stop the session immediately if an Other Participant objects or withdraws consent, or if a Rule-Setter prohibits recording, transcription or AI assistance; and (d) you will not share, publish or reuse any transcript, recording or output containing another person's words except with the consent the law requires.
8.4 Assumption of risk
You knowingly and voluntarily assume all risk arising from your use of the Service in any conversation involving Other Participants, including the risk that recording, wiretap, eavesdropping, privacy, data-protection, biometric or similar laws differ by place, that the law of an Other Participant's location applies, and that an Other Participant, employer, Rule-Setter or other third party objects to, reports, or brings a claim arising from your use. You accept that this risk is yours alone.
8.5 No advice on lawfulness
We do not tell you that any particular use is legal in your location or an Other Participant's location, and we do not publish or maintain any list of jurisdictions in which use is or is not permitted. Any tool the Service may provide to help you give notice or obtain consent (for example, a message you can post or read aloud, a pause control, or a stop-and-delete control) is provided for your convenience only; its availability does not make any use lawful, and whether and how you use it is your decision.
9. Our role and your Session Content
As between you and us, Session Content is your content, and you decide whether it is created. We process Session Content solely to provide the Service to you, and only at your direction and on your behalf: to route it to our providers and return a transcript and suggestions to your Mac. You determine how the Service is used.
We do not: (a) use Session Content to train, fine-tune, evaluate or improve any artificial-intelligence model, whether ours or anyone else's; (b) create voiceprints, speaker-identification templates or any other biometric identifier from anyone's voice — in the Service, participants are distinguished only by which input channel their audio arrives on; or (c) sell Session Content or use it for advertising. Our third-party providers are engaged to process Session Content only to provide their services to us, and may retain it for a limited period for abuse monitoring as described in our Privacy Policy. Any future change to this Section that would permit a new use of Session Content will apply only to sessions you start after you give your express opt-in consent to that change. This Section does not create, and cannot create, any consent from, or waive any right of, an Other Participant, who is not a party to these Terms.
10. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Among other things, you must not use the Service: for any unlawful purpose or in violation of any applicable law; to violate the rules of any Rule-Setter or to breach any agreement to which you are a party; in a licensing, certification or proctored academic examination, or any assessment whose rules forbid outside assistance; to impersonate any person, misrepresent your identity or abilities in a manner intended to deceive, or fabricate credentials; to infringe the intellectual-property, privacy, publicity or other rights of any person; to introduce malware or to interfere with, probe or disrupt the Service or its infrastructure; or to resell, share or provide the Service to others. We may suspend or terminate access for any breach, as set out in Section 22 and the Acceptable Use Policy.
11. Intellectual property
The Service, including the Interview Clozo application, website, brand names, logos, text, graphics, user interfaces, software and all related intellectual-property rights, is owned by us or our licensors and is protected by law. Except for the limited licence granted in Section 3, these Terms give you no right, title or interest in the Service or our intellectual property, and you may not use our names, logos or trademarks without our prior written consent. You retain ownership of your own Session Content and of the materials you provide (such as your résumé/CV, job descriptions and notes). You grant us a limited, worldwide, royalty-free licence to host, process, transmit and display that content solely to operate and provide the Service to you, and for no other purpose, consistent with Section 9. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.
Non-affiliation. Any third-party names or marks that appear in the Service or on our website — including Zoom, Microsoft, Google, Cisco/Webex, HackerRank, CodeSignal, CoderPad, HireVue and the names of any employer or platform — are the property of their respective owners and are used only nominatively, to describe compatibility. We are not affiliated with, endorsed by, sponsored by or otherwise connected to any of them.
12. Third-party services and artificial intelligence
The Service relies on third-party providers to function, including speech-to-text, artificial-intelligence model, hosting, database, email, payment, error-reporting, session-recording and analytics providers. The current categories of providers and sub-processors are listed in our Privacy Policy. Your use of the Service depends on these providers and on software and systems we do not control, including macOS and Apple hardware and your meeting, browser, assessment or proctoring software, any of which may change at any time in ways that affect how the Service works.
AI output can be wrong. The Service uses artificial intelligence to generate transcripts and suggested answers. These are generated automatically and may be inaccurate, incomplete, outdated, misleading or inappropriate. You must independently review, verify and judge everything the Service produces before relying on or using it. You are solely responsible for everything you say, write and submit. The Service is not a substitute for your own knowledge, preparation and judgment, and is not legal, career, employment, academic, medical or other professional advice.
13. Disclaimers
This Section summarises important limits on what the Service does. It is supplemented by our full Disclaimer, which forms part of these Terms.
13.1 No guarantee of non-detection. We do not represent, warrant or guarantee that the Service, its windows, its audio capture, its network traffic or your use of it will not be seen, captured, detected, flagged, inferred, recorded or reported by any person, software, device, platform or process. Whether the Service's window appears on any shared screen depends on the third-party meeting, assessment and proctoring software you use, on your macOS version and settings, and on your own configuration, none of which we control. You are solely responsible for testing and verifying your own setup before you rely on it for any session. Any status the Service displays reflects only what it has requested and can check on your own Mac; it cannot see what another person's software receives and is not a guarantee.
13.2 No guaranteed outcomes. We do not guarantee any interview, examination, assessment or hiring result, offer, score or other outcome. Outcomes depend on many factors outside our control, including your own performance.
13.3 Not professional advice. The Service and its output are provided for general assistance only and are not legal, career, employment, academic, medical, financial or other professional advice, and do not create any professional relationship.
14. Disclaimer of warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE, ON OUR OWN BEHALF AND ON BEHALF OF OUR AFFILIATES AND LICENSORS, EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ITS OUTPUT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that you have under a law that applies to you and that cannot lawfully be excluded, restricted or modified, including the consumer guarantees of the Australian Consumer Law and the statutory rights of consumers in the EU, EEA, UK, Switzerland and elsewhere. To the extent a warranty or guarantee cannot lawfully be excluded but may be limited, it is limited to the greatest extent, and for the shortest period, permitted by the law that applies to you.
15. Limitation of liability
15.1 No indirect damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE, OUR AFFILIATES AND OUR LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, EMPLOYMENT OR BUSINESS OPPORTUNITY, OR FOR ANY INTERVIEW, EXAMINATION OR HIRING OUTCOME, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.2 Cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED US DOLLARS (US$100).
15.3 Carve-outs. Nothing in these Terms limits or excludes our liability for: (a) fraud or fraudulent misrepresentation; (b) wilful misconduct; (c) gross negligence; (d) death or personal injury caused by our negligence; or (e) any other liability that cannot be limited or excluded under applicable law, including liability for harmful acts to the extent United Arab Emirates law (including Article 257 of Federal Decree-Law No. 25 of 2025) prohibits its limitation. For consumers in the United Kingdom, our liability is in no event limited to less than the price you paid. Any liability that a law applying to you does not permit to be limited or excluded is not limited or excluded, and your mandatory statutory rights are not affected.
15.4 Basis of the bargain. The disclaimers in Section 14 and the limitations in this Section are a fundamental basis of the bargain between you and us and reflect a reasonable allocation of risk, given the price of the Service.
16. Indemnity
To the fullest extent permitted by applicable law, you will defend, indemnify and hold harmless Clozo and its owner, officers, directors, employees, agents, affiliates and licensors (the "Indemnified Parties") from and against any and all claims, demands, actions, proceedings, liabilities, damages, penalties, fines, losses, costs and expenses (including reasonable legal fees) brought by any third party — expressly including any Other Participant or interviewer, any employer, and any assessment, examination, testing or proctoring platform — arising out of or relating to your use of the Service, or to your breach of these Terms or your unlawful acts or omissions, including: (a) any failure by you to give any notice or obtain any consent required by law from any Other Participant, regardless of any characteristic of the Service's design, including that the Service displays no recording indicator, on the basis of which no such claim shall be deemed to arise against us; (b) any recording, wiretap, eavesdropping, interception, privacy, data-protection, biometric or similar claim relating to the capture, transcription, transmission or recording of any conversation; (c) your breach of these Terms (including Sections 7, 8, 9 and 10) or of any of your representations or warranties; (d) your violation of any law or of the rights of any person; and (e) your violation of the rules of any Rule-Setter or of any agreement to which you are a party.
This indemnity is limited to claims to the extent they arise from your own acts, omissions or use of the Service. It does not require you to indemnify any Indemnified Party against liability to the extent it arises from that party's own fraud, wilful misconduct, gross negligence or independent violation of law, or against any liability that applicable law does not permit to be shifted to you. We may, at our option and expense, assume the exclusive defence and control of any matter subject to indemnification, in which case you will cooperate with us; you will not settle any such matter in a way that imposes any obligation or admission on an Indemnified Party without our prior written consent. This Section survives termination of these Terms.
Release. To the fullest extent permitted by applicable law, you release the Indemnified Parties from all claims, demands, damages and liabilities of every kind arising out of your own acts or omissions in using the Service, and out of any Other Participant's or other third party's response or reaction to your use of the Service. This release does not apply to any liability arising from an Indemnified Party's own fraud, wilful misconduct, gross negligence or violation of law, or to any liability that applicable law does not permit to be released.
17. Dispute resolution — United States
This Section 17 applies if you reside in the United States or its territories, or accessed the Service from there when the dispute arose. If you reside outside the United States, Section 18 applies instead. Please read this Section carefully — it affects how disputes are resolved.
17.1 Scope. In this Section, "Dispute" means any claim or controversy between you and us arising out of or relating to the Service, these Terms, any purchase, or our marketing or privacy practices, whether based in contract, tort, statute or otherwise, and whether it arose before or after you accepted these Terms, except as stated in Sections 17.4 and 17.12. "Clozo", "we" and "us" include our affiliates, officers, directors, employees and agents, each of whom may enforce this Section.
17.2 Informal resolution first. Before starting arbitration or a small-claims case, the claiming party must send the other a written notice describing the Dispute and the relief sought and, for you, your name and account email (to us at info@clozo.ai; to you at your account email). For 45 days after the notice is received, the parties will try in good faith to resolve the Dispute, including by a telephone or video call if either asks. All applicable limitation periods and filing deadlines are paused from the day the notice is received until 45 days later. This requirement is a condition of starting arbitration, but is not a bar to any claim.
17.3 Agreement to arbitrate. EXCEPT AS PROVIDED IN SECTIONS 17.4 AND 17.12, YOU AND WE AGREE THAT ANY DISPUTE WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND NOT IN COURT. YOU AND WE EACH GIVE UP THE RIGHT TO SUE IN COURT AND TO HAVE A JUDGE OR JURY DECIDE THE DISPUTE, EXCEPT AS EXPRESSLY STATED HERE. This agreement involves interstate and foreign commerce and is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16 and 201–208.
17.4 Small claims. Either party may instead bring an individual Dispute in a small-claims court in your county or district of residence, if the Dispute qualifies and remains on an individual basis.
17.5 Class-action waiver. YOU AND WE MAY BRING DISPUTES ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED-FOR-RELIEF OR REPRESENTATIVE PROCEEDING. Class arbitration is never permitted. The arbitrator may award relief only in favour of the individual claimant and only to the extent needed for that claimant's individual claim. Administrative batching or consolidation under Section 17.9 is not class arbitration; each claimant keeps an individual claim and receives an individual award, and no claimant is bound by the result of any other claimant's claim. If a court of competent jurisdiction finally decides that applicable law prevents this Section 17.5 from being enforced for a particular claim or remedy, that claim or remedy alone will be severed and heard in a court under Section 17.14, after the individual arbitration of any remaining claims and stayed until then, and will never be arbitrated on a class or representative basis.
17.6 Jury waiver. To the extent permitted by law, if any Dispute proceeds in court rather than arbitration, you and we each waive any right to a trial by jury.
17.7 Provider, rules, location and fees. Arbitration will be administered by JAMS under its applicable consumer-protective rules (its Streamlined or Comprehensive Arbitration Rules, its Consumer Minimum Standards, and, for mass filings, its Mass Arbitration Procedures), each in the version then in effect when the demand is filed. If a rule change after you accepted these Terms is materially adverse to you, you may elect in your demand the version in effect on the date you last accepted these Terms. If JAMS is unavailable, the parties will agree on another established provider, or a court will appoint one under 9 U.S.C. § 5, that applies equivalent consumer protections. Hearings will be held online (by video or telephone) or, if an in-person hearing is ordered, in the county or district where you live, and never outside the United States. Your share of the filing fee will not exceed the amount set by the provider's consumer rules (which cap the consumer's fee), and we will pay all remaining arbitration fees and costs for which we are responsible within 30 days of the provider's invoice. The arbitrator has authority to award, on an individual basis, any remedy that would be available in court.
17.8 Delegation. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability or formation of this Section 17, including whether a Dispute is arbitrable — except that a court, and not the arbitrator, has exclusive authority to decide (a) any challenge to the class-action waiver in Section 17.5, (b) how any claim for public injunctive relief is handled under Section 17.12, and (c) any challenge to the batching provision in Section 17.9.
17.9 Mass filings. If 25 or more similar demands for arbitration are submitted against us by or with the assistance of the same or coordinated counsel, the demands will be administered as a mass filing under the provider's mass-arbitration procedures. Any batching or bellwether process will run batches concurrently (in parallel), not one after another; no claimant will be bound by, and no claim will be stayed pending, the result of any other claimant's claim; all applicable limitation periods will remain paused for every claimant while their claim awaits its turn; and if the provider does not appoint an arbitrator or set a hearing for a claimant's claim within a reasonable time, that claimant or we may elect to have that claim proceed in a court on an individual basis instead. The delegation clause in Section 17.8 does not apply to, and gateway questions are not batched with, this Section 17.9.
17.10 Federal Arbitration Act; removal. Because we are a foreign company, this Section is subject to the New York Convention and Chapter 2 of the Federal Arbitration Act, and any action relating to it that is brought in a state court may be removed to federal court as permitted by 9 U.S.C. § 205.
17.11 30-day opt-out. You may opt out of this arbitration agreement (Sections 17.3, 17.5, 17.6, 17.8 and 17.9) by sending written notice to info@clozo.ai within 30 days after you first accept these Terms, stating your name, account email and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect your access to the Service.
17.12 Public injunctive relief (McGill). Notwithstanding anything to the contrary, a claim for public injunctive relief — relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the general public — may not be waived, and will be severed from any arbitration and heard in a court under Section 17.14 after the arbitrator has decided the individual claims, and stayed until then.
17.13 Survival and severability. This Section survives termination of these Terms. If any part of Section 17.9 is found unenforceable, that part will be severed and the remainder of this Section will continue in effect. Sections 17.5 and 17.12 are addressed by their own severance rules above and are not otherwise severable in a manner that would permit class or representative arbitration.
17.14 Governing law and forum for claims heard in court (US users). The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in this Section, including all questions of arbitrability. For any Dispute that is heard in a court rather than in arbitration — including a small-claims case under Section 17.4, a claim or remedy severed under Section 17.5, and a claim for public injunctive relief under Section 17.12 — the substantive law of the State of Delaware governs, without regard to its conflict-of-laws rules, and venue lies in the federal judicial district in which you reside. Nothing in this Section deprives you of the protection of the consumer-protection law of the US state in which you reside, which is expressly preserved and continues to apply to you.
18. Dispute resolution — outside the United States
This Section 18 applies if you reside outside the United States and its territories. It is subject to the mandatory consumer-protection rights described below, which it does not remove.
18.1 Governing law. These Terms and any Dispute are governed by the laws of England and Wales, without regard to conflict-of-laws rules. This choice of law does not deprive you of the protection of any provision of the law of your country of habitual residence that cannot be derogated from by agreement; the mandatory consumer-protection rights of your home country continue to apply to you.
18.2 Arbitration or the DIFC Courts. Subject to Section 18.3, any Dispute will be resolved by individual arbitration seated in the Dubai International Financial Centre (DIFC), administered by the Dubai International Arbitration Centre (DIAC) under its rules, conducted in the English language, with hearings held online. Alternatively, you and we may agree in writing to submit the Dispute to the Courts of the Dubai International Financial Centre (the DIFC Courts), a common-law, English-language court, which you may opt into. We do not apply United Arab Emirates onshore law to Disputes under this Section.
18.3 Your home-country rights are preserved. Nothing in this Section overrides mandatory protections available to you where you live. If the mandatory law of your country of habitual residence prohibits a pre-dispute agreement to arbitrate, prohibits arbitration seated abroad, or requires that consumer proceedings be brought in your home courts, that law prevails, this arbitration agreement does not bind you, and you may bring proceedings in your home courts. In particular, and without limitation:
- EU/EEA, UK and Swiss consumers keep the right to bring proceedings in, and may be sued by us only in, the courts of their home country, and are not required to arbitrate; their home-country consumer law continues to apply.
- UK consumers are not required to arbitrate any claim for a monetary remedy of £5,000 or less.
- Consumers in Quebec, Ontario and Alberta (Canada) are not bound by any mandatory arbitration requirement or class-action waiver in these Terms.
- Consumers in India retain access to the consumer commissions and other remedies available to them under Indian consumer law.
- Consumers in Australia retain the benefit of the consumer guarantees and other rights under the Australian Consumer Law, which cannot be excluded.
- All other consumers outside the United States are not required to arbitrate any claim for a monetary remedy of the equivalent of £5,000 or less, and may bring it in the courts of their home country.
To the extent any mandatory consumer-protection law that applies to you conflicts with any part of this Section, that law prevails for you.
19. Time limit to bring a claim
To the fullest extent permitted by applicable law, and except for any claim that a mandatory law does not permit to be shortened, any claim arising out of or relating to the Service or these Terms must be brought within one (1) year after the claim arose, or it is permanently barred. For claimants in Texas, this period is two (2) years. This time limit applies equally to you and to us, is paused during the informal-resolution period under Section 17.2, and applies independently of, and in addition to, Sections 17 and 18. This one-year period does not apply to any claim under a consumer-protection, automatic-renewal, privacy or false-advertising law whose limitation period may not lawfully be shortened, or to any claim by a resident of a jurisdiction that prohibits shortening (including California). It does not shorten any period that applicable law requires to be longer, and does not apply to claims that cannot lawfully be shortened.
20. Changes to these Terms
We may update these Terms from time to time. When we publish an updated version, we email you, and the updated Terms apply from the day they are published on this page, shown by the “Last updated” date at the top. A change applies only going forward (prospectively): it never applies to a Dispute already raised, and it never takes away a refund or other right you already had for a payment made before it. If you do not accept a change, you may stop using the Service and cancel any plan under Section 6.
21. Electronic communications
You consent to receive communications from us electronically — by email, through the Service, or by posting on our website — including notices, disclosures, changes to these Terms and any renewal, price-change or other notice that the law requires or that we choose to send, and you agree that electronic communications satisfy any legal requirement that such communications be in writing. This consent is given under, and is intended to satisfy, the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and comparable laws.
From time to time we may also send you product news, interview tips and offers relating to the Service and to our other products for interview candidates. Every marketing email we send identifies us, includes our postal address and an unsubscribe link, and we honour every opt-out promptly. You can stop marketing emails at any time — using the link in any of them, by changing your marketing preference in your account, or by emailing us — without affecting your use of the Service or any notice the law requires us to send. Stopping marketing emails stops all of them, including the step and reminder emails about our free book, Never Take the First Offer; emails about your account, your Trial, your plan, payments and cancellation, the book itself once you qualify for it, and any email you ask us for are not marketing and continue. You may withdraw this consent by closing your account, but doing so may mean you can no longer use the Service. You may request a paper copy of any record where the law entitles you to one by contacting info@clozo.ai. You are responsible for keeping your email address current in your account.
22. Termination
You may stop using the Service and close your account at any time; if you have a Trial, a Monthly plan or a Yearly plan, cancel it as described in Section 6. We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice, if we reasonably believe that you have breached these Terms or the Acceptable Use Policy (including Sections 7, 8, 9 and 10), that your account has been shared or used to circumvent our limits, that your use exposes us or any third party to legal liability, or that we are required to do so by law. Where the reason is not urgent and the law of a consumer's home country requires notice, we will give reasonable notice and, where required, an opportunity to respond. On termination, your licence ends and you must stop using the Service. Termination does not, by itself, entitle you to a refund, subject to your rights under the Refund & Cancellation Policy and any mandatory law. Sections that by their nature should survive termination — including Sections 9, 11, 14, 15, 16, 17, 18, 19 and 23 — survive.
23. General provisions
23.1 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you.
23.2 Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, epidemics, failures of the internet or of telecommunications, power or hosting services, or failures or changes by third-party providers.
23.3 Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, Cookie Policy and Disclaimer, are the entire agreement between you and us about the Service and supersede all prior agreements and understandings on that subject.
23.4 No reliance. Except for the express statements in these Terms and the incorporated policies, you have not relied on any statement, representation or promise in agreeing to these Terms. This Section does not exclude liability for fraud or fraudulent misrepresentation, and does not limit any mandatory consumer right.
23.5 No waiver. Our failure to enforce any provision is not a waiver of it, and any waiver must be in writing to be effective.
23.6 Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary or, if it cannot be, severed, and the remaining provisions will continue in full force, except as expressly stated in Section 17.13.
23.7 One dispute clause. Sections 17 and 18 are the only dispute-resolution and governing-law provisions that apply between you and us; no other document forming part of these Terms contains a different forum or governing-law clause, and any apparent conflict is resolved in favour of Sections 17 and 18.
23.8 Language. These Terms are provided in English, and the English version governs. Any translation is provided for convenience only, except where a mandatory law requires otherwise for consumers in a particular country.
23.9 Notices. Notices to us must be sent to info@clozo.ai. Notices to you may be sent to your account email or given through the Service.
23.10 No third-party beneficiaries. Except for the Indemnified Parties in Section 16 and the persons entitled to enforce Section 17, these Terms create no rights in any third party.
23.11 New Jersey consumers. If you are a consumer in New Jersey, no provision of these Terms that limits or excludes our liability, disclaims a warranty, requires you to indemnify us, or shortens the time to bring a claim applies to you to the extent New Jersey law makes it void or unenforceable, and every other provision of these Terms continues to apply.
24. How to contact us
Clozo FZE LLC, CWS-1V-226222, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. Business registration number 2629114574888. For any question about these Terms or the Service, contact us at info@clozo.ai.
