This Shipping & Delivery Policy explains how you receive Interview Clozo (the "Service") after you start a Trial or buy a plan. It forms part of, and should be read together with, our Terms of Service and our Refund & Cancellation Policy. Capitalised terms used but not defined here have the meaning given in the Terms of Service.

The Service is a digital product. It is delivered to you electronically and immediately. Nothing is physically shipped, and there are no shipping fees, shipping addresses, delivery windows or couriers.

Seller of record. The Service is sold and provided by Clozo FZE LLC, a free-zone company in the United Arab Emirates (business registration number 2629114574888), registered at CWS-1V-226222, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates ("Clozo", "we", "us", "our"). You can reach us for any delivery question at info@clozo.ai.

Last updated: 27 September 2026.

1. What you receive

When you start a Trial or purchase a plan, you receive:

  • A licence to the Interview Clozo macOS application — the Interview Clozo macOS application, downloadable only through a private download link issued to your account once you have started a Trial or bought a plan (there is no public download link). Your rights in the application are a limited, personal, non-transferable licence as set out in the Terms of Service; you do not receive ownership of the software.
  • A plan entitlement on your account — for paid plans, the features and usage allowances of the plan you bought (Monthly or Yearly) are unlocked on your Interview Clozo account. The Trial (up to 3 interviews of up to 50 minutes each, within 14 days) is free of charge, is started with a payment method on file, and becomes a paid plan that is charged automatically when it ends unless you cancel, as explained in Section 6 of our Terms of Service.

The application can be downloaded only while your account has a Trial or a plan, and its AI features work only while it does. What a plan delivers is access to, and increased usage of, the live Service (for example, additional interview sessions and answer generations) — not a separate physical or downloadable good.

2. How and when your access is delivered

Delivery is electronic and, in the ordinary course, immediate. Specifically:

  • The application. Once you have started a Trial or bought a plan, you download the macOS application through a private link issued to your account: on the payment-confirmation page (after a purchase started on our website, the download starts there automatically), on your account page, and in the emails we send you about your account. Each link works only for your account, expires after a limited time and stops working if your account no longer has a Trial or a plan; an expired link takes you to a page where you sign in to your account page, which gives you a fresh link. You can download the application whenever your account has a Trial or a plan — including while a payment is overdue, and a cancelled plan until the end of the period you paid for; an account without a Trial or a plan cannot download it.
  • A Trial or plan started while signed in to the app or your account. Once your checkout is confirmed by our payment processor, your Trial or plan is applied automatically to your logged-in account, normally within seconds.
  • A Trial or plan started on the website without being signed in. If no account uses the email address you gave at checkout, we create one for you: the payment-confirmation page signs you in (in the browser you paid in), and we email you a link to sign in (it works once, for 48 hours) and a link to download the app, so you can open Interview Clozo on your Mac already signed in. If an account already uses that email address, the purchase is not added to it automatically: the confirmation page and an email give you an activation code, which you redeem after signing in to that account. An activation code can be redeemed once.
  • Activation by email (PayPal and in-app purchases). Where your purchase flow captures your email address — for example a PayPal purchase — we also send an activation email containing your plan and activation code to the address on file, normally within minutes of payment being confirmed. Please keep it. Where you gave an email address at checkout, we email your activation code or sign-in link even if you close the confirmation page.

Because delivery is instantaneous and the Service is consumed as it is used, you expressly request and consent, at checkout, to immediate delivery and to performance of the Service beginning as soon as your payment is confirmed or, for a Trial, as soon as the Trial starts. Where the law of your country gives you a cancellation or withdrawal right for digital purchases, that right and its effect on any refund are governed by our Refund & Cancellation Policy, which is not limited or removed by this section.

3. System requirements

The Service is a native macOS application and runs only on Apple Mac computers. To install and run it you need:

  • A Mac running macOS 14 (Sonoma) or later;
  • An active internet connection (the Service streams audio and text to third-party AI providers in real time to work — see the Privacy Policy); and
  • Permission, when macOS prompts you, for the Service to access your microphone and to capture system audio and the screen.

The Service is not available for Windows, Linux, iOS, Android or web browsers. Before your plan starts, we recommend using the Trial to confirm the application installs and runs on your Mac. It is your responsibility to check that your Mac meets these requirements; a purchase does not entitle you to a refund merely because the Service is not available on a device or operating system it was never offered for.

4. Delivery confirmation and records

We keep records of your purchase, download and access as confirmation of delivery. These records include, among other things, the record of the terms shown to you next to the button you pressed at checkout and for every charge you confirmed in the Service (the exact text, its version, the date and time, your IP address and your browser or app version), the IP address from which your purchase was made, the creation and status of your activation code, the date and time your plan was applied to your account, your account and device identifiers, the IP addresses of your sign-ins and session starts, and timestamps of your sign-ins, session starts and usage of the Service.

These records serve as our proof that access was delivered to and used by you. By using the Service you acknowledge that we keep this information and that we may use and share it — including with our payment processors, card issuers and banks — to confirm delivery, to operate and secure the Service, and to respond to any refund request, chargeback or dispute. How we handle this information is described in our Privacy Policy.

5. If your access does not arrive

Delivery is normally instant, but if you have started a Trial or paid and your plan has not unlocked, you cannot download the application, or you have not received your activation code:

  • Confirm your payment was completed and was not declined by your bank.
  • If you started your Trial or bought your plan on our website, sign in to your account page: your plan and a fresh download link are shown there. If your purchase used the email address of an account you already had, use the activation code from the payment-confirmation page or from our email.
  • If a download link has expired, sign in to your account page for a fresh one.
  • If your purchase records an email address (for example a PayPal purchase), check your email spam, junk and promotions folders for a message from Interview Clozo <info@clozo.ai>, and add that address to your contacts.
  • Make sure you are signed in to the same account you used at checkout, and that the application is fully up to date.
  • If access still has not arrived, contact us at info@clozo.ai with the email address you used and, if you have it, your activation code or the reference shown on your payment confirmation. We aim to resolve genuine non-delivery of paid access promptly, ordinarily within a few business days. Please contact us before starting a bank or card dispute so we can help — this is faster than a chargeback and does not affect any statutory right you may have.

Where access is not delivered to you at all despite your payment being confirmed, we will restore your access or, where that is not possible, refund you in accordance with our Refund & Cancellation Policy.

6. Prices, currency, taxes and bank fees

All prices for the Service are stated and charged in US dollars (USD). Your purchase is processed by our payment processors (Stripe and PayPal) and appears on your card or account statement under the descriptor CLOZO.

Because Clozo FZE LLC is established in the United Arab Emirates, your own bank or card issuer may apply a currency-conversion fee or a foreign-transaction fee to your payment, even where the charge is shown in US dollars. Any such fee is set and charged by your bank, not by us, and is in addition to the price of the Service. We do not receive it and cannot refund it. Any taxes, duties or similar charges that apply to you in your own jurisdiction are your responsibility unless we are required by law to collect them.

7. Changes to this policy

We may update this Shipping & Delivery Policy from time to time. Changes apply from the day they are published on this page, and we tell you about them as described in the “Changes to these Terms” section of our Terms of Service.

8. Contact

For any question about delivery of the Service, contact us at info@clozo.ai, or by post to Clozo FZE LLC, CWS-1V-226222, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. See also our Refund & Cancellation Policy and Terms of Service.