Cookie Policy

Last updated: 27 September 2026.

This Cookie Policy explains how Clozo FZE LLC ("Clozo", "we", "us", "our") uses cookies, local storage, pixels and similar technologies on the Interview Clozo website at interview.clozo.ai (the "Service"). It sits alongside, and forms part of, our Privacy Policy, which describes how we handle personal information more generally, and our Terms of Service. Where this policy uses defined terms such as "Session Content", they have the meaning given in the Privacy Policy.

Scope. This policy is about our website. The Interview Clozo macOS application sets no cookies and runs none of the advertising, analytics or session-recording tags described here, and no cookie, pixel or tag described in this policy sends any Session Content. Newer versions of the app always send us their own usage analytics, which are described in section 10 of our Privacy Policy.

1. What cookies and similar technologies are

Cookies are small text files that a website asks your browser to store on your device. On each later visit your browser sends them back, which lets a site remember things between pages and visits. We and, where you allow it, our partners use several related technologies, which we refer to together in this policy as "cookies" unless we say otherwise:

• Cookies — the small files described above, set either by us ("first-party") or, where you consent, by a third party such as an advertising platform ("third-party").
• Local storage and session storage — browser storage that works like a cookie but is not automatically sent back to a server. We use it for essential things such as remembering your cookie choices and keeping you signed in during a session, and for the functional browser identifier described in section 3.1b.
• Pixels, tags and web beacons — tiny pieces of code or invisible images that can record that a page was viewed or an action taken, and can read or set cookies.
• Software development kits and click identifiers — parameters added to links (for example when you arrive from an advertisement) that let an advertising platform recognise a click.
• Server-side conversion events — a message our server can send to an advertising platform (for example, that a checkout was started) instead of the browser sending it directly. We send these only where you have allowed advertising on that browser and have not sent an opt-out signal, and they never contain Session Content, payment card data or anything from the macOS app.

2. Our commitments in brief

Before the detail, here is what you can rely on:

• Microsoft Clarity and a few technologies of our own always run; everything else non-essential waits for you. Microsoft Clarity, which records how our pages are used with what you type masked, runs on every page of our website for every visitor, starting shortly after the page loads, whatever you choose in our banner (section 3.1a). When you are signed in, our own content-free events, and, once it is switched on, our error reporting, run too (section 3.1b). PostHog analytics and all advertising technologies do not run, and set no cookie, until you select "Accept" (in full or by category) in our cookie banner.
• Reject is as easy as Accept. Our banner offers "Accept all" and "Reject all" with equal prominence — the same size, styling and placement — plus a link to set your choices by category. There are no pre-ticked boxes, and selecting "Reject all" genuinely stops PostHog analytics and every advertising technology (it does not switch off Microsoft Clarity or the technologies in section 3.1b).
• We honour Global Privacy Control. If your browser or an extension sends a Global Privacy Control (GPC) signal, a legacy "Do Not Track" signal, or another opt-out preference signal recognised by law, we treat it as a request to opt out of the sale and sharing of your personal information and of targeted advertising, for every visitor, wherever you are. Global Privacy Control does not switch off Microsoft Clarity or the technologies in section 3.1b.
• Sensitive pages carry no advertising. No advertising technology and no PostHog analytics run on our account, log-in, password-reset, verification, subscription-management, cancellation, welcome, app sign-in or support pages. Microsoft Clarity and the technologies in section 3.1b do run there, with what you type masked or never collected. On the payment-confirmation page we record for advertising only a single conversion event — that a purchase happened, and its value — never anything you typed.
• You can change your mind at any time, in one step, using the "Cookie settings" and "Your Privacy Choices" links in the footer of every page.
• Access never depends on accepting cookies. Downloading the app, creating an account, checking out and using the Service never require you to accept any non-essential cookie.

3. The categories of technology we use

We group cookies and similar technologies into four categories: strictly necessary; technologies that run for every visitor and are not controlled by our banner (Microsoft Clarity, and our own events, error reporting and browser identifier); analytics; and advertising and targeting. The categories below, and the vendors in each, are maintained by hand on this page and in the “Cookie settings” panel, which you can open from the footer of any page. We name the vendor and the purpose for every non-essential technology we use. Except for Microsoft Clarity, which runs for every visitor and whose cookies we name in section 3.4, we do not reproduce exact cookie names and durations, because those are set by the vendors themselves and change without notice; each vendor publishes them in its own cookie and privacy documentation, linked in section 8.

3.1 Strictly necessary (always on)

These technologies are essential to deliver a site you have asked for and to keep it secure. They do not require your consent, and they cannot be switched off through the consent tool because the site would not work properly without them. They are first-party only, they do not track you across other websites, and they are not used for advertising or analytics. They include, for example:

• keeping you signed in to your account during a session (authentication and session cookies);
• carrying you securely through the checkout and remembering the status of a purchase in progress, including signing you in once, on the payment-confirmation page, in the same browser that started a purchase (a random value kept in your browser's session and local storage, usable only within 30 minutes of the purchase);
• keeping you in the cancellation steps you started (a short-lived cancellation session held only for the browser tab you are using);
• security, load-balancing, fraud-prevention and abuse-prevention functions that protect the Service and your account;
• remembering the cookie and privacy choices you have made, so that we do not have to ask you again on every page.

These typically last only for the duration of your browser session, or until you change the choice they record.

3.1a Session recording for every visitor: Microsoft Clarity

We use Microsoft Clarity to understand how our website is used and where people get stuck. Clarity runs on every page of our website — including the pricing, sign-in, account, subscription-management, payment-confirmation, cancellation and legal pages — for every visitor, starting shortly after the page loads. The payment pages themselves are hosted by Stripe and PayPal on their own sites, where our code, and so Clarity, does not run. Clarity does not wait for your choice in our cookie banner: for every visitor, whatever you choose there and whether or not your browser sends a Global Privacy Control signal, our pages tell Clarity that consent to its analytics and advertising storage is granted. Neither “Reject all”, the category settings nor a Global Privacy Control signal switches it off.

Clarity records clicks, taps, scrolling, mouse movement, the page's layout and the text it shows, so that we can replay a visit and see heatmaps. What you type into form fields is masked in your browser and is not recorded. Before Clarity starts, any sign-in, checkout or cancellation code in the page's address is removed. We never tell Clarity who you are: recordings are not linked to your account, your email address or your user ID. Clarity sets its own cookies (section 3.4) and sends the recording to Microsoft, which keeps recordings for 30 days unless we mark one to keep. Microsoft may also use Clarity data for its own purposes under the Microsoft Privacy Statement and Clarity's terms; where you allow advertising, Microsoft Advertising's tag links Clarity's data to Microsoft's advertising measurement (section 3.3).

3.1b Always on: our own events, error reporting and a browser identifier

These run for every visitor they apply to, are not controlled by our cookie banner, and are not switched off by Global Privacy Control. None of them is used for advertising.

• Our own events. When you are signed in, our website sends our own servers content-free events from the pages you use — for example that you opened your account page or pressed “Start plan now”, and whether it worked, repeated or unanswered clicks, and errors shown. They set no cookie and never include anything you type. Visitors who are not signed in send none.
• Error reporting, once we switch it on: if a page or one of its scripts fails, or to measure how long pages take to load, the page sends the technical details — never what you typed — to our error-monitoring provider, Sentry, so we can fix it. It sets no cookie.
• A browser identifier (clozo_bid, in your browser's local storage; not a cookie). When you sign in, your browser stores a random identifier that contains no personal information. Our servers keep only a scrambled form of it, linked to the Interview Clozo accounts that sign in from that browser, and use it only to show which of your accounts has the Trial and our free book. Links unused for 180 days are deleted, and clearing your browser's site data for interview.clozo.ai removes the identifier. See section 9B of our Privacy Policy.

3.2 Analytics

Analytics technology helps us understand how our website is used — for example which pages are visited and how people move between them — so that we can improve it. Besides Microsoft Clarity and our own events (sections 3.1a and 3.1b), which always run, we use PostHog for product analytics. PostHog is off until you allow analytics: until you consent, PostHog does not persist identifiers to your device and PostHog session recording is not used. We do not send Session Content to PostHog, and we do not use analytics to build advertising profiles about you.

3.3 Advertising and targeting

Advertising and measurement technologies let us promote Interview Clozo on other websites and apps, show our advertisements to people who have visited our site, and measure whether our advertising works. Where you allow it, these are provided by advertising platforms including Google (Google Ads and Google Analytics 4), Meta (Facebook and Instagram), Microsoft Advertising, LinkedIn, Reddit and X. These technologies are off until you allow them, and none of them runs on the sensitive pages listed in section 5. Where you allow advertising, Microsoft Advertising's tag also links Microsoft Clarity's recordings (section 3.1a) to Microsoft's advertising measurement.

When you allow advertising, these tags may let each platform receive information such as: the pages you view on our website; the advertisement you clicked (click identifiers); your IP address, browser and device information; cookie identifiers; and events such as starting a checkout or completing a purchase (including the plan and its price, but never your payment card details). A platform may combine this with information it already holds about you, including across devices where you are signed in to that platform, and may use it for its own purposes under its own privacy policy, including to show you advertising elsewhere. Each platform is a separate controller of the data it receives, and you can review and control it through that platform's own settings (see section 7).

What we never send to advertising platforms. We never send Session Content, the contents of the macOS app, your passwords, your payment card data, or sensitive information to any advertising platform, and we do not knowingly sell or share the personal information of anyone under 16. We do not sell personal information for money. Some US state privacy laws nonetheless describe letting an advertising platform receive website information — such as cookie identifiers, IP address, click identifiers, your activity on our site, and the fact and value of a purchase — as "sharing" for cross-context behavioural advertising, as "targeted advertising", or as a "sale", even where no money changes hands. Where that is the case, you can stop it at any time using the controls in sections 6 and 7. The current list of active advertising vendors, and the categories of information each may receive, is shown in the consent tool.

3.4 Summary table

The “Cookie settings” panel lets you turn Analytics and Advertising on or off independently, shows which categories you have allowed, and confirms when we have honoured an opt-out preference signal such as Global Privacy Control. Strictly necessary technologies are listed there too and cannot be switched off, because the site would not function without them. The panel does not switch off Microsoft Clarity or the technologies in section 3.1b. This page and that panel together are the current record of what we use.

4. How we ask for your consent

When you first visit our website (and again if you clear your choices or after our consent tool re-asks), you see a cookie banner. That banner:

• loads before PostHog analytics and any advertising technology, so that none of them can run until you have made a choice (Microsoft Clarity and the technologies in section 3.1b do not wait for the banner);
• offers "Accept all" and "Reject all" as buttons of equal size, colour and prominence, together with a "Customize" or "Cookie settings" option to choose category by category;
• uses no pre-ticked boxes — non-essential categories start switched off, and silence or simply continuing to browse is not treated as consent;
• lets you withdraw or change consent as easily as you gave it, at any time, with the result taking effect straight away.

Consent is recorded per browser and device. If you use several browsers or devices, or clear your cookies, you may be asked again on each. Where you refuse, we remember that refusal and do not re-ask you for a period of time.

5. Where advertising and PostHog analytics never run

To keep advertising away from the pages that handle your credentials, your account, your payments and your cancellation, no advertising technology and no PostHog analytics run, and no such cookie is set, on our account, log-in, password-reset and verification, subscription-management, cancellation, welcome, app sign-in and support pages, regardless of any choice you have made elsewhere on the site. Strictly necessary technologies, Microsoft Clarity (section 3.1a) and the technologies in section 3.1b do run there. On the payment-confirmation (“success”) page, where a purchase actually happens, we record for advertising only the conversion event itself — that a purchase happened, and its value — never anything you typed, never your payment card details, and never the reference of your order.

6. Global Privacy Control and "Your Privacy Choices"

Opt-out preference signals. If your browser or an extension sends a Global Privacy Control (GPC) signal, a legacy "Do Not Track" signal, or another opt-out preference signal recognised by applicable law, we treat it as a valid request to opt out of the sale and sharing of your personal information and of targeted advertising. We apply it to that browser and device automatically, and to your account if you are signed in, without asking you for anything further. When we detect the signal, our cookie settings panel shows "Opt-Out Request Honored". The signal overrides any earlier "Accept" on that browser. It does not switch off Microsoft Clarity, which runs for every visitor (section 3.1a), or the technologies in section 3.1b. We honour these signals for visitors from every location, not only where the law requires it. You do not need an account to use them, and we will not ask you for more information than we need to act on your request.

"Your Privacy Choices". Every page of our website carries a "Your Privacy Choices" link (and a "Cookie settings" link) in the footer. These open the consent tool, where you can turn advertising and analytics on or off, see your current status, and exercise the right to opt out of the sale or sharing of your personal information. If you later want to allow advertising or analytics again, you can do that in the same place.

7. How to change your choices, and other controls

Change your choices on our site. Open the "Cookie settings" or "Your Privacy Choices" link in the footer of any page at any time. Turning a category off takes effect immediately for that browser.

Browser controls. Most browsers let you block or delete cookies and local storage through their settings, and many let you send an opt-out preference signal such as GPC. Blocking strictly necessary technologies may stop parts of the site — such as sign-in or checkout — from working. Guidance is published by the makers of Chrome, Safari, Firefox and Edge in their own help pages.

Advertising-platform controls. You can also review and limit personalised advertising directly with the platforms, for example through Google's My Ad Center, Meta's Ad Preferences, and LinkedIn's advertising settings, and through the industry choice pages at youradchoices.com (United States), youronlinechoices.eu (Europe) and youradchoices.ca (Canada). Reddit, X and Microsoft each provide equivalent settings in their own privacy or advertising preferences. These controls are operated by those platforms, not by us.

8. Regional notes

The same technical baseline described above applies to every visitor. Some regions have specific rules, and this section explains how they map onto what we do. Nothing here limits any right you have under the law of your own country; where local law gives you more, that law applies.

• European Economic Area, United Kingdom and Switzerland. We ask for your prior opt-in consent before PostHog analytics or any advertising cookie or pixel is set or read, per purpose, with a "Reject all" option on the first layer of the banner and every vendor identified in the consent tool. Microsoft Clarity (section 3.1a) and the technologies in section 3.1b are the exceptions: they run for every visitor without that consent. You can withdraw consent at any time, as easily as you gave it. Advertising technologies always require your consent.
• Quebec. Advertising technologies and PostHog analytics are switched off by default; they run only if you turn them on. Microsoft Clarity (section 3.1a) and the technologies in section 3.1b run for every visitor.
• United States (California and other states). We honour GPC and other recognised opt-out preference signals and display when we have done so; we provide "Your Privacy Choices" in the footer of every page; our banner offers symmetric choices; and access to the site, download, checkout and app never depends on accepting cookies. California and several other states give you the right to opt out of the sale and sharing of personal information and of targeted advertising, which you can exercise through the controls in section 6.
• Canada (outside Quebec), India, the United Arab Emirates and Australia. The baseline described above applies in these places: PostHog analytics and advertising only with your consent, Global Privacy Control honoured for them, and Microsoft Clarity and the technologies in section 3.1b for every visitor. Our Privacy Policy describes your broader rights.

9. Changes to this policy

We may update this Cookie Policy from time to time — for example, if we add or remove a technology or a vendor. Changes apply from the date the updated policy is posted, and the "Last updated" date at the top always reflects the current version. When we change this policy together with our Terms of Service, Privacy Policy or Refund Policy, we also email account holders when the new versions are published. Where a change materially affects how we use cookies, we will make it clear, and where the law requires fresh consent we will ask for it again through the consent tool. The consent tool itself always reflects the technologies actually in use.

10. Contact

Clozo FZE LLC is the company responsible for this website. Our registered address is CWS-1V-226222, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates (business registration number 2629114574888). If you have any question about this Cookie Policy or about your choices, contact us at info@clozo.ai. For more on how we handle personal information, please read our Privacy Policy.